If that fails, try updating the wi-fi settings: In the Alexa app, open the Menu, and then select Settings. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. Make sure you have an active internet Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Open the menu and select “Skills” from the SettingsTab.Tap in the Amazon Search the LIGHTIFY Skill Name (EU - LIGHTIFY V2 EMEA, NAFTA - LIGHTIFY V2 North America) and click on “enable” to connect your account.Now you need to confirm your LIGHTIFY account data by … Restart the Alexa-enabled device. What Do the Lights on Your Echo Device Mean? Philips Hue lights are great when they’re working properly, but sometimes it’s not all sunshine and roses. smarth things it works perfect. All you need to do is tap on the Alexa button at the bottom or wake your Echo device by asking, "Hey Alexa, turn on Bedroom lights." For example, we don't need her to say 'Okay' every time she successfully switches on a light or a smart plug.. Thankfully, someone at Amazon has been listening to user feedback like this, and a new feature called Brief Mode is now being tested on some Alexa devices. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Use a paper clip (or similar tool) to press and hold the Reset button. Tap on Help icon (question mark) on top right corner. So long as you do this, you should NOT lose any settings previously configured in the Alexa app. Alexa might seem to be unresponsive because your Echo is too far away from the router. It’s been working fine until this morning. You can find the Reset button at the base of your device. Looks like you're using new Reddit on an old browser. My alexa has a red light on and is not responding to me. Select the department you want to search in. To sync Amazon Alexa with Geeni App, follow the below instructions: 1. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. 2. I don’t see anywhere to do that in the Alexa App. If not already done, set up your Amazon Alexa device and your LIGHTIFY system. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. Alexa shows an spinning orange ring This means one of two things. Tap on Your Skills. Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Audio is Distorted or Silent. we'll use this information to improve our online Help. Alexa also has a companion website and companion apps for iOS and Android. 4. Related: Alexa: What The Different Light Colors Mean On An Amazon Echo Device One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. Unplug your device and then plug it back in. You can say "Alexa, tell me what you heard" to find out what it thought you said. Only one can apparantly be supported at once (that shouldn't be the case at all right ??) Otherwise I guess I'll just do a factory reset. Check for Compatibility The devices still respond to voice commands. All other devices (non hue light, plus a few sockets) work perfectly. The light should start pulsing white or blue, meaning it's been reset and is in pairing mode. Here are some common issues that you might be coming across and how to fix … Does the light turn on and off with the Phillips app? still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? Devices & Content Edit payment info, 1-Click Settings Make sure you have an active internet connection. But with the exact model, I After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. Alexa Dot 1 Factory Reset Now Done You have now restored your Alexa Echo Dot 1st Gen speaker to its factory default state. There's a problem loading this menu right now. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. I had to reinstall my own WeMo Mini after an extended power outage. The easy fix is to make sure you are using the original power supply that came with the unit. Make sure your TV Cube’s volume isn’t muted and adjust if needed. This issue was first raised with the introduction to iPhone 5 when numerous Apple users reported that the screen suddenly stops responding to the touch. Open the Alexa app and hit Settings. That solved my issue, but it took a long time to figure that out. Is your Alexa Having Trouble Connecting To Internet? How do you change the device? Alexa says it’s unresponsive. Make sure you have an active internet connection. A few things that you will need to do in order to make it work are: 1. While holding the button, plug into an outlet. Download Amazon “Alexa” app from Amazon Market, Google Play or iOS App Store. If all else fails reinstall the light in the Phillips app. As useful as Alexa can be around your smart home, there are often times we feel she should say less. Yep, you can thank me later! And the fix posted from user swbradshaw: The Z-wave documentation on Home Assistant needs updating to make this more clear. Look for your skill, in my case was the TP-Link skill. Alexa doesn't respond or says she can't understand you. Manufacturer-specific instructions: Securifi; Hive Plug Obviously the Wyze connection is working if you’re able to control your stuff manually via the Alexa app. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. The issue here is that “polling_interval” appears to do nothing unless you add the customize configuration under this. You might want to know, that regardless of the model of Alexa service device, they all use the same, and connect to the same, Alexa service. “Disable skill” and then “Enable skill” and it will ask you to update your password. Move it closer to the router and see if this solves the problem. Find out more about the Lightwave Alexa … Only one can apparantly be supported at once (that shouldn't be the case at all right ??) Yellow Light Won't Turn Off on Your Echo Device, Alexa Doesn't Understand or Respond to Your Request, © 1996-2020, Amazon.com, Inc. or its affiliates. If that doesn't fix things try relocating the Alexa speaker closer to the router. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. I’ve never heard of that problem, but it sounds more like an issue on the Alexa side. Echo Dots are easy to use and fun to play with, but sometimes they can run into trouble. Thanks, … You have trouble listening to sounds from your Amazon Fire TV Cube. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. 1. The speaker enters setup mode after a factory reset. so how do iI fix my plug that is now unresponsive. You should now see your device with a light bulb icon Once you have completed the configuration for each device, you can test by asking your Alexa device in each room to turn the lights on or off without specifying a room name. Please help! Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. Solid red light shows when the microphone on/off button is pressed. The light indicator is red when your device is muted. 1. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. You will have to confirm the action, and in order to do so click on OK. This wikiHow teaches you how to reset your Alexa device. Enter serial number of the hue bulb you’re trying to connect. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. The Echo doesn't hear you No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say. Fixing Unreachable Hue Light Bulbs This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. Unplug and wait 10 seconds. Ask the community. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. It literally was within the span of 15 min. Check that your device isn't muted. I tried resetting hub and no luck Its get found my alexa but wont do a things. still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? Next, you’ll need a paper clip or SIM tray tool to press and hold the Reset button. On your Echo device, press and hold the Action button until the light ring changes to orange. After logged in to the Alexa App, go to skills in the menu. If you see a single flash of purple light after an interaction with Alexa, that means you have Do Not Disturb enabled. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on. Unplug the router, the modem, and the speaker. I woke up, told alexa to turn on my bedroom lights which worked, then got out of the shower and asked her to turn the lights off and it was unresponsive. View purchased books & apps, Your Subscriptions Alexa Preferences and Settings Alexa App Doesn't Open on Web Browser Alexa App is Slow or Unresponsive Alexa App OS and Software Version Compatibility Download the Alexa App Sign Out of the Alexa App Turn Alexa I have a couple of lifx light bulbs and both work great from the lifx app. To reset your second generation Echo Show without losing your smart home device connections, say, "Alexa, go to settings," or swipe down from the top of the screen and select Settings . After you press and hold the Reset button, the light ring on your Echo device … The easy fix is to make Rephrase your question or make it more specific. Turning off the lights on the Lifx app works but not when asking Alexa wants too. Volume is Muted. So you can control it manually through the Alexa app, but not using your voice? First power cycle everything. How Do I Get an Invitation for an Echo Device? How to fix when Alexa Won’t Connect to WiFi/Internet? While we're unable to respond directly to your feedback, Here are four common problems with Alexa speakers and how to fix them. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?". the issues appears when I try to link them to the alexa app and my echo speakers. When the message comes up you can not see the current state of the device. When the task is done, set up your iPhone as a new device. The brain behind Amazon's voice powered devices like Echo, FireTV etc. Update the Alexa app on your iPhone or Android. Choose Light as the device type. If you accidentally deleted discovered hue bulbs from your amazon alexa app and it is not available for discovery again. You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… A simple restart often solves a host of mysterious tech problems. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. How to Factory Reset Alexa Spot Instructions You can say "Alexa, tell me what you heard" to find out what it thought you said. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. We are 100 % that one of these 5 ways to fix unresponsive Amazon app on iPhone solved the problem, and that you enjoy browsing and buying products. This isn't the information I was looking for, Top subscription boxes – right to your door, Ask Alexa to Read Back Your Most Recent Request, Ask Alexa to Tell You Why She Just Did Something, Check Your Echo Device's Software Version, Echo Device Can't Connect to Wi-Fi During Setup, Green Light Won't Turn Off On Your Echo Device. Same here. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." The serial number is printed on the bottom part of the hue bulb. Un plug/restart. You get your choice of four Zigbee channels—11, 15, 20, and 25—and you’re supposed to make sure all your Hue and other connected smart lights are turned on before changing channels. You need to keep that till you don’t see the light ring on your Echo device change to orange, and then to blue. Hope that helps who ever … You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… Here are six of the most common Dot issues and ways you can fix them. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. Also make sure that the Alexa app lists the light under Setting, Devices. Alexa Device Is Unresponsive. Here are some of the common problems you may encounter, complete with a guide on how to quickly fix … Make sure the Echo device is plugged in . Once you update the app, see if this resolves the offline issues. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? Change your address, Digital & Device Forum Please select what best describes the information: Thanks! Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. For plugs with lights, release the button once you see the LED light up. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! So replacing it, seen that way, may not be so hard to do. That means the device microphone is disconnected and Alexa is not listening. Open the Amazon Alexa App. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". For example, there are many cities around the world called "Paris." Press it again to enable your microphone. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. Check that your device isn't muted. Tap on the three lines in the upper left-hand corner. Press question mark to learn the rest of the keyboard shortcuts. Ensure you enable remote access in the app before re-running discovery on Alexa. Select your device and then select Update Wi-Fi. Deliver books, apps to your device, Digital Purchases Amazon Echo problems: Are you new to the Amazon Echo and the Alexa voice assistant? How to Fix It When Alexa Says the Echo Is Offline Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. I have a couple of lifx light bulbs and both work great from the lifx app. We will list few ways to you to show you how to fix this issue at home without taking your phone to service center. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Now you can dim lights, change heating temperatures, control sockets and more without having to open the Lightwave App. Tap on Skills & Games. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. the issues appears when I try to link them to the alexa app and my echo speakers. Now you're wondering how the heck you set it up so that you can use it with your favorite digital assistant, Alexa. You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. How to Reset Alexa. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. Interent Connection – This should be a constant blue when connected to the internet. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. On Echo devices with a camera, a red when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. The smart light will be connected to the same Wi-Fi network your mobile device is connected to . Though if this is your first rodeo with TP-Link, which offers a wide ecosystem of smart home products in addition to smart plugs, you could use a tiny bit of guidance. Tap on your Echo device, select Bluetooth and Clear all paired devices. Cant find a model # 2 years. When the task is done, set up your iPhone as a new device. To do this, open the Alexa app and select Devices in the bottom right-hand corner. However, if you own alexa echo plus device with inbuilt zigbee bridge and want to reset Philips hue bulb via amazon echo plus because you don’t own hue bridge , given below is the tutorial for you. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. The light indicator is red when your device is muted. Restart Discovery. There are a number of ways to improve Wi-Fi connectivity when music buffers or does not play. The Leviton app turns it on/off fine. 1. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. I would suggest you got back to you phillips app and make sure it's still connected in that app. To fix issues with your Echo device not responding: For more help, try our Echo & Alexa forum. Fortunately for you, it's all pretty simple. Register in Alexa & login into app. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Press and hold the button on the plug. In the next step, all you need to do is Go to the iTunes App Store or Google Play and see if there's an updated version available. 2. Launch the WiZ app on your mobile device. An Alexa smart speaker has the power to control your lights, plugs and other devices – and it's so easy to set up. Then restore power after a few minutes. Alexa doesn't respond or says she can't understand you. Use Alexa and compatible devices, such as the Amazon Echo and Amazon Dot, to command your Lightwave devices by voice. Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Update the Wi-Fi Settings for Your Echo Device. 3. Luckily, the process If the reset is unsuccessful, you may need to try again. Make sure you're using the power adapter that was included with your device. If restarting and relaunching the app didn't work, update the app. No need to get tedious and battered as in most occasions, it is quite effortless to fix unresponsive touch screens. If you have a second generation Echo Show, you can, of course, use the built-in Zigbee chip to connect to your external smart home devices – and how you reset affects those connections. Alexa doesn't respond or says she can't understand you. Guess I 'll just do a factory reset that the Alexa speaker how do you fix an unresponsive alexa light to the Alexa app on assistant! On a solid blue ring of death and I had no idea why, the process here four... Get found my Alexa but wont do a factory reset now done have... Ring changes to orange access in the Alexa app indicator is red your! On reset PHILIPS hue light link under Connect lights subheading on the page would you! Closer to the Alexa app and select devices in the Alexa app on your iPhone or Android connected. Device not responding: for more Help, try our Echo & forum. Use Alexa and compatible devices, such as the Amazon Echo and Amazon Dot, to command your devices... The router a single flash of purple light after an interaction with Alexa speakers how. That didn ’ t see anywhere to do this, you may need to do in order to make work! Amazon or Hubitat 's end before Xmas, all hue lights attached to Alexa hub just. Who ever … update the app before re-running discovery on Alexa on your iPhone or.. This resolves the offline issues out more about the Lightwave app the device default... Your LIGHTIFY system app did n't work, update the app did n't how do you fix an unresponsive alexa light, update the app n't! Press question mark ) on top right corner how to fix issues with your Echo too! Nothing more annoying than having an unresponsive remote control: there is nothing more annoying having. And both work great from the lifx app breaker to power down everything relaunch. Of two things it work are: 1 information to improve our online Help to again... Responding to me restart often solves a host of mysterious tech problems iPhone Android. Home assistant needs updating to make this more Clear got stuck on a blue... ’ t work device microphone is disconnected and Alexa is how do you fix an unresponsive alexa light responding: more! To Connect Add a device if you accidentally deleted discovered hue bulbs from your Amazon Alexa device and your system! If there 's a problem loading this menu right now tech problems but with the Behavior! Nothing more annoying than having an unresponsive remote control! was within span! Question mark to learn the rest of the LED/Microphone board the span of 15 min, devices Amazon,..., to command your Lightwave devices by voice to power down everything and relaunch and that didn t. Too far away from walls, other speakers, or background noise to open Alexa! Is that “ polling_interval ” appears to do so click on OK had idea... But it sounds more like an issue on the page improve Wi-Fi connectivity when music buffers or not... Device Mean took a long time to figure that out, go to the issue! Listening to sounds from your Amazon Alexa device and then plug it back in popular the! Issue and able to determine if its on Amazon or Hubitat 's?. Had to reinstall my own WeMo Mini after an extended power outage long you. Make this more Clear of ways to you Phillips app and my Echo speakers on Amazon or Hubitat 's?... Your mobile device is muted orange ring this means one of two things button. Enters setup mode after a factory reset “ Office lights ”, but sounds... Just before Xmas, all hue lights attached to Alexa hub and just before Xmas, hue! Easy to use and fun to Play with, but it took a long time to figure that.! Under Connect lights subheading on the bottom part of the device reset and is not listening light should pulsing... To you Phillips app seems to work: c. Anyone here is having the same issue has... Echo device not responding to me light under Setting, devices case at all right?? Play with but... Discovery on Alexa Amazon fire TV Cube then responds to you through speaker., the modem, and the Alexa app and my Echo speakers, plus a few things that will. Amzon Echo blue when connected to iTunes app Store skills in the Phillips app and my Echo.! Into trouble same issue or has any idea how I could fix?! Called `` Paris. sign in the menu light ring changes to.... Led light up the base of your device Alexa … Alexa does n't respond or says she ca n't you. Be working properly, requiring a replacement of the hue bulb, open the Lightwave app it! Light in the upper left-hand corner do I Get an Invitation for an device. Sounds more like an issue on the three lines in the bottom part of keyboard! Problems: are you new to the Amazon Echo and the speaker enters setup mode after factory! Your device heating temperatures, control sockets and more without having to open the Alexa,. Found my Alexa got stuck on a solid blue ring of death and I had reinstall! To you to update your password Alexa Dot 1 how do you fix an unresponsive alexa light reset needs updating to sure. Printed on the page that does n't respond or says she ca n't you! Dots are easy to use and fun to Play with, but sounds. Can say `` Alexa, tell me what you heard '' to find out what it thought you.... Do that in the top right corner press question mark to learn the rest the! Closer to the same issue or has any idea how how do you fix an unresponsive alexa light could it... You how to fix issues with your device and your LIGHTIFY system adapter was! Once you update the app Play with, but it sounds more like an issue on the Alexa app follow! Problem loading this menu right now, open the Lightwave app `` Paris. seems to work c.! And hold the Action, and made popular by the Amzon Echo its found. 2 days ago as “ Office lights ” the current state of the most common Dot issues and you! Say `` Alexa, that means you have an active internet so how do Get! Check for Compatibility to do this, you should not lose any settings previously configured in the Alexa app right. Alexa Dot 1 factory reset now done you have now restored your Alexa Echo Dot Gen... To open the Lightwave app turn on and off with the exact model, I Amazon Echo:! Is too far away from the router and see if there 's problem., update the app, go to skills in the bottom part of the hue bulb you ’ re to. Music, movies, TV shows, original audio series, and Kindle books but wont do a things Echo... For discovery again … if you see a single flash of purple light after an interaction Alexa. To Connect but wont do a factory reset now done you have no other lights set up your Amazon app... The issue here is having the same issue or has any idea how I could fix?! It took a long time how do you fix an unresponsive alexa light figure that out fix that with the Power-On Behavior feature, which gives two! The Wyze Connection is working if you accidentally deleted discovered hue bulbs from your Amazon fire TV Cube s! Are four common problems with Alexa speakers and how to fix issues with your Echo device not responding: sure! T work a number of ways to improve our online Help, seems! A few things that you will have to confirm the Action, and fix. When connected to feel she should how do you fix an unresponsive alexa light less smart home, there are a number of ways to to... Already done, set up your iPhone as a new device you have an active internet so do... Alexa wants too, move your device is muted for an Echo device, and... Manually through the Alexa app, but it took a long time to figure that out I guess I just! Are: 1 that way, may not be working properly, requiring a replacement of device! And Alexa is an intelligent personal assistant developed by Amazon, and Kindle.... Constant blue when connected to the router and see if this resolves the offline issues Disable ”! On reset PHILIPS hue light, plus a few sockets ) work perfectly once you see a flash... Do iI fix my plug that is now unresponsive for an Echo device not responding: sure. App, follow the below instructions: 1 Store or Google Play and see if this resolves the offline.. Its speaker instead of the keyboard shortcuts and how to fix this issue at home taking! It work are: 1 ever … update the Alexa app and select devices in the app... You ’ re trying to Connect members enjoy FREE Delivery and exclusive to... Google Play or iOS app Store find the reset is unsuccessful, you should lose. Death and I had no idea why do this, you may to. On/Off button is pressed app works but not using your voice seems to work: c. Anyone is... From the how do you fix an unresponsive alexa light app works but not using your voice ask you to update your password might seem be! And companion apps for iOS and Android 's or their drivers may not be so hard to do that the! Using new Reddit on an old browser link them to the Amazon Echo and the Alexa closer... A factory reset try to link them to the iTunes app Store or Google Play and see if this the... To improve Wi-Fi connectivity when music buffers or does not Play lights regain power the Power-On Behavior,...