I opened up the outer lid (which seemed to be a case of popping off the plastic, no unscrewing necessary) and indeed it was a weak spring as suspected (no sensor in this model). Multi Cookers. You can try spraying some isopropyl alcohol or acetone around the buttons but I doubt this will make a difference. Model Number : NS-WSC10 Hi Sandra, interesting situation you got here. There was either a short circuit or the electronics inside died. What other issue could have cause water to collected in the lid. Using our core ingredient nutrient-rich, All-Natural, 100% tested & pure clay, we produce pots that are modern in design, versatile in use and with the best quality and finish for great tasting, extremely nutritious food, right here in the USA! And instead of just soldering in a new battery, can one solder in a battery holder (containing an easily replaceable battery)? How did you clean it? The lid is secure and we don’t know what’s wrong. Got some water in the rice cooker while not plugged in. Save my name, email, and website in this browser for the next time I comment. Any suggestions? Shining a flashlight at the display so you can actually see it might be your best (and cheapest) solution. No doubt, but there will be a tick sound to alert the user. ( I am an electronic tech). It's a necessary device for every family . I suggest you remove the steamer cup and check around it. ... boasting a single-switch interface, but still excellent in its output. Listed below are the most common problems rice cookers can encounter during the cooking cycle: When the finished rice isn’t cooked properly, there can be several factors to consider. I’ve had this for over five years now and always cook overnight steel cut oats the same way. I think it’s a connection problem. Any ideas? When a problem arises, customers are encouraged to perform a thorough inspection of the rice cooker before attempting to perform any troubleshooting activity. Yes, it’s normal for the time to display even after unplugging the machine. I have cleaned all the parts thoroughly. Our rice cooker would keep the rice from spoiling for about two years and then all of a sudden it wouldn't keep for even 12 hours before the "spoiling" smell would be present. This issue is may be caused by the quantity of water, so it’s important to check and know the right quantity of water before you start rice cooking. There is one more important factor – the cooking pot. The pot plays an important role in cooking rice thoroughly and evenly without making it soggy. You fried the electronics. Should I just contact customer service or should I just assume that this is the end of this cooker’s life..? Thanks Hi Huy, unplug the machine immediately when the rice is cooked and check if the rice is still dry. Hi, my top lid is stuck, and rice is cooked inside. I opened up the interior and checked the fuse – it’s not burnt out (i.e. Sending the machine to a factory repair center is quite expensive, both for the repair and the postage. The rice cooker may release steam while operating in this mode. • Carefully place cooking pot straight down in base. . The laziest way to fix this is to back to cooking in a pot. Even in this hectic lifestyle, there is time to prepare and most important enjoy a home-cooked meal. None of the buttons work when pressed. It keeps Flashing even after I unplugged the power over 24 hours. “New” rice as opposed to aged rice looks more ‘fresh’ (white hue) and turns out mushy and soggy. I set the clock, but it didn’t work. We bought a Zojirushi rice cooker 3 years ago and then never used it until today. Most retailers (including Costco) offer a 1 year warranty. How do you mean by “the on, or cooking switch, does not seem to work”? The problem is getting rid of the bacteria on and inside your rice cooker. Instead of returning it right away, I suggest you contact support first. The replaceable battery needs to have the same voltage as the original. Add a bit more water than usual before cooking. Any customer experiencing problems with their rice cooker should always refer to the Owner’s Manual for the best ways to correct the problem or they can contact Zojirushi Customer Support to get answers to their questions. Problem arises, customers are encouraged to perform a thorough inspection of the pot and lid water... Use the mount point of the unit air compressor ( if your particular model has one you. “ Give it a try and you should be fine actually see it everything. But also breakfast cereals like oatmeal reset button for a rice cooker hard this problem, 10 minutes,. Top layer still gets dried Associate i earn from qualifying purchases and seal which! 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